Labor Rate Update!!!!
Our members are reporting most insurers paying higher repair rates since the release of the independent labor rate survey. Now it seems getting the old repair rates is unusual. Almost every insurers will pay the prevailing rates that were revealed in the rate survey conducted by CSI complete. ONE THING IS FOR SURE, IF YOU DON'T REQUEST THE TRUE PREVALING RATE, YOU WILL NOT GET IT.
The ACTION PLAN is:
When you have exhausted all other means to get your shops rates paid and the insurer is still refusing, please follow the steps below.
Write an estimate for the repairs as your shop would repair the vehicle and at your repair rates, make a copy of the insurance estimate, take a picture of your shop's posted labor rate sign and email it everything to TDI. We also suggest copying your State representative, so they know one of their supporters needs help from a state agency.
CLICK HERE to find my State Representative!
Here is an example of how to word your complaint:
Dear Insurance Commissioner or who it may concern,
I am writing to file formal complaint against ___________ for short paying an insurance claim filed against them under Claim number ___________. My collision repair shop has made multiple attempts to resolves this issue but we were unable to reach an agreed repair amount for this claim. The short pay amount is $_____.___. The short pay consist of repair rate differences and required repair procedures the insurance company says they do not pay for. I am asking they be required to pay the full claim amount owed to the consumer (vehicle owner/Texan) in order to have their vehicle completely and properly repaired without any out of pocket expense. I thank you for your time and I look forward to hearing from you soon.
Your Name here
Shop Name Here
City, TX 77777
ConsumerProtection@tdi.texas.gov or use to online form to file a complaint
Click Here for the TDI On-line Complaint form
If you choose to print and mail your complaint, here is the address:
Texas Department of Insurance
Consumer Protection (111-1A)
P.O. Box 149091
Austin, Texas 78714-9091
Consumer Help Line: 1-800-252-3439
Fax: (512) 475-1771