Labor Rate Update!!!!
Many of our members are reporting major insurers paying higher repair rates since the release of the independent labor rate survey. The reason we contacted an independent third party to conduct a labor rate survey in Houston and surrounding areas was to serve as a checks and balance to what the insurers are saying the prevailing rate is. So far there are fifteen or more insurers that will pay the actual prevailing rates and others say they are pushing their management for a change.
The ACTION PLAN is:
When you have exhausted all other means to get your shops rates paid and the insurer is still refusing, please follow the steps below.
Write an estimate for the repairs as your shop would repair the vehicle and at your repair rates, make a copy of the insurance estimate, take a picture of your shop's posted labor rate sign and email it everything to TDI. We also suggest copying your State representative, so they know one of their supporters needs help from a state agency.
CLICK HERE to find my State Representative!
Here is an example of how to word your complaint:
Dear Insurance Commissioner or who it may concern,
I am writing to file formal complaint against ___________ for short paying an insurance claim filed against them under Claim number ___________. My collision repair shop has made multiple attempts to resolves this issue but we were unable to reach an agreed repair amount for this claim. The short pay amount is $_____.___. The short pay consist of repair rate differences and required repair procedures the insurgence company says they do not pay for. I am asking they be required to pay the full claim amount owed to the consumer (vehicle owner/Texan) in order to have their vehicle completely and properly repaired without any out of pocket expense. I thank you for your time and I look forward to hearing from you soon.
Your Name here
Shop Name Here
City, TX 77777